Professional Profile

UX-focused Product Consultant and Researcher with 14 years of experience across IT, HR, and operations in agencies, startups, and large international organizations.

I specialize in shaping user-centric products that optimize customer journeys and deliver measurable value. Skilled in qualitative and quantitative research, hypothesis testing, and translating complex needs into simple, scalable, and business-aligned solutions.

Recognized for my ability to connect business, technical, and UX perspectives to drive clarity and product impact. Fast learner, highly adaptable, and deeply focused on improving the customer experience.

Key Skills

• Product Management: product lifecycle, discovery phase, roadmap definition, backlog prioritization, delivery follow-up
• UX Research & Service Design: qualitative & quantitative research, JTBD, CJM, user interviews, insight synthesis, usability testing, service blueprints
• Experimentation & Validation: A/B testing, hypothesis validation, continuous discovery, feature impact analysis
• Stakeholder Collaboration: cross-functional alignment with business, design, tech & security teams; workshop facilitation; reporting to senior management
• Growth & Product Metrics: onboarding flow analysis, funnel drop-off identification, adoption & retention metrics, user satisfaction tracking (NPS, CSAT)
• Tools & Platforms: Miro, Lucidchart, Figma, ServiceNow, Confluence, Notion, Excel, Microsoft 365, Clarity
• Project Coordination: Agile/Scrum, multi-site delivery, team onboarding, 24/7 service setup, KPI monitoring, internal process improvement

Professional Experience

Freelance Product & UX Consultant

Dec 2023 – Present | France

Supporting clients (large enterprises, SMEs, and freelancers) in improving and structuring their customer experience.

• Designed and led the development of products and services using Product Management methods and a user-centered approach
• Planned and conducted user research (qualitative & quantitative): defined research goals, recruited participants, designed protocols, synthesized insights
• Carried out qualitative studies: semi-structured interviews, field observation, verbatim analysis, card sorting, insight mapping
• Created actionable UX deliverables: Customer Journey Maps, personas, Service Blueprints, interview guides, analysis grids